Refund policy

Last Updated: August 7, 2026

Return & Refund Policy

This Return and Refund Policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, applicable to all online orders placed with Yarina via www.yarina.com across England, Scotland, Wales and Northern Ireland, fully aligned with Scottish Trading Standards consumer guidelines.

1. Statutory Cooling-Off Period (14 Days)

Under UK distance selling regulations, you have a statutory 14-calendar day cooling-off period to cancel and return your order for any reason, starting from the day you receive your goods. This legal right applies to all unused, unwashed items with original tags and packaging intact, and is enforceable for all UK customers including residents in Scotland.

2. Extended Return Window

In addition to your statutory 14-day legal right, Yarina offers a voluntary extended return period, allowing customers to return eligible items within 30 days of delivery for enhanced shopping protection.

3. Return Processing Procedure

All return requests must be submitted via our official email. After receiving your returned parcel, our quality inspection team will complete checks within 3–5 working days. Working days exclude UK bank holidays and Sundays.

4. Return Shipping Liability

Faulty, damaged or incorrect items: If goods arrive defective, damaged or mismatched with your order due to our error, we will cover all return postage costs and issue a full refund or free replacement in line with the Consumer Rights Act 2015 and Scottish consumer protection standards.
Personal preference returns: If you return items due to size mismatch, style dissatisfaction or other personal reasons, you are responsible for return shipping fees.

5. Refund Processing Timeline

Once your return is approved and inspected, we will process your refund within 14 calendar days as required by UK consumer law. Funds will be returned to your original payment method. The arrival time varies depending on your UK bank’s processing schedule.

6. Non-Returnable Items (UK Statutory Exemptions)

The following items are exempt from return rights per UK consumer regulations and Scottish retail trading rules:
  • Custom-made or personalised products tailored to customer specifications
  • Sealed intimate apparel and cosmetic products once the seal is broken for hygiene reasons
  • Clearance items explicitly marked “Final Sale” on product pages

7. Faulty Goods Remedies

For faulty or misdescribed goods within 30 days of purchase, you are entitled to a full refund. After 30 days, you may still request repair, replacement or partial refund in accordance with the Consumer Rights Act 2015 statutory provisions applicable in Scotland and the wider UK.

8. Order Cancellation Rules

You may cancel any unshipped order at any time before dispatch. Once the parcel is dispatched via Royal Mail, DPD or DHL, cancellation is not available, and you may exercise your statutory return right after receiving the goods.

9. Contact Information

Brand Name: Yarina
Website: www.yarina.shop
Email: hello@yarina.shop
Phone: +44 7802 588946
Business Address:
2 Links Pl, Aberdeen AB11 5DY, United Kingdom
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT | Sunday & UK Bank Holidays: Closed